Macy's provides the worst customer service. Going into the store entails long lines to check out after waiting a long time for a floor person to help.
We ordered items online and needed to adjust an incorrect billing. Calling customer service entails wait times of 30 minutes+. Getting through to the IRS is faster.
Their brick and mortar experience is awful. Their online service is awful. They do make it easy to order online, though. Just do not expect to be able to get service easily.