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| - Not to be negative, but this was a really weird experience. I'm a visitor from N.Y., and I asked for an appt., and I got one pretty quickly considering I was only in town for about 10 days. I was put on a waitlist, then put in from a cancellation. The person I spoke to touched base with me very quickly, so I'd give them 5 stars in that dept., they were very prompt. I sent her an email of my hair and the style I was hoping for. I sent her pictures of my hair wet, and one picture of it when it was blowdried straight (w/o my permission), and 1 or 2 of the style I wanted (a simple pineapple bun with bangs).
She told me she doesn't do updos, which was no problem. But then she said that she couldn't help me because people come to her for "cuts, curly styles and education and are not ironing their hair." I kept trying to tell her that I don't iron or even blowdry my hair ever, it was just to show the length of my hair, but she basically brushed me off. I told her that I was struggling on styling my hair and I just wanted some help and insight on how to handle it, and it was like the second they saw my hair mildly straightened, they couldn't be bothered to help me. On the one hand, I appreciate the idea of being honest so as not to waste anyone's time, but on the other I feel like there was bias and a huge wall put up the second they saw my hair. I don't think I was really given a fair chance at all. I didn't understand why one picture of my hair that was blowdried months ago, without my permission, when I've been natural for almost 3 years, was enough to condemn me. I asked for an explanation as to where their concerns were, and was never contacted again. Disappointing, and strange experience. Honestly, it made me feel really bad because I've just been trying to figure it out for so long, and a place that seemed like it could provide real insight just couldn't be bothered to do so. I was really excited because other reviews are amazing. This was truly a let down
**disclaimer: I didn't get a real chance to even use their services or visit their location; this is just a reaction to how I was treated as a potential client. Your experience may be different. I'll include pictures**
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