Unprofessional and inappropriate staff at this JC Penny's Hair Salon! #arrowheadtownecenter
My Grandmother (who is not feeling well) called in today to schedule an appointment to get her hair done. There was some confusion during the conversation, as my Grandmother attempted to clarify her service.
Upon termination of the call, staff failed to completely hang up the phone. My Grandmother heard staff mocking her and laughing ....using very derogatory terms and tones that were very hurtful to my Grandmother. Totally unacceptable!
If this level of customer service is any reflection of the quality of hair care they provide, I would never allow them to touch my hair or anyone else's hair.
It would be wise to take your hard earned dollars to another professional establishment...an establishment that respects their customers and treats people with dignity.