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| - You'd have to pay me to get me to come again
Pros
Spacious rooms
Cons
Poor customer service
Tacky decor
Nickel and dime charges
Unprofessional dealers
The room was big and clean. That's all that I expect, that's what I got. Every other part of my experience was a disappointment. Some stories from my 3-day stay:
Where's my toothpaste?
My toothpaste was confiscated at the airport, so I called housekeeping for some toothpaste. I waited for one hour, then I went to sleep (this was at 12am). I woke up at 4am (jetlag) and went downstairs to gamble. Along the way, I ask the front desk to get me some toothpaste. They call it a "dental kit", as they don't give individual tubes of toothpaste. After a couple of hours I head back to my room and lo and behold, there's a bag hanging on my doorknob! It's...new bedsheets, no toothpaste. I call housekeeping again and 20 minutes later, I finally get my toothpaste. Third time's the charm, right?
Haha, you lost your money
I was playing blackjack with a couple of other strangers and we were all losing. One guy decides to bet big and puts down $400. Great, he gets a 20! But oh no, the dealer gets 21. :( Okay, no big deal, it's not the dealer's fault. But then she says, "Haha" and takes his chips. Wow. Really? Seriously? We are already losing hundreds of dollars, we're feeling kinda crappy, and to be funny you say "haha"? Wow. Thanks for that. Listen, we know we're playing a losing game. We know the house could easily get blackjack. But, when you are on the winning end and we are on the losing end of the odds, you don't mock the player and rub it in their face. Shortly after that I left the table and didn't play another round of blackjack at the Rio.
How dare you ask the Concierge desk for help!
As I was happily leaving the Rio, I asked them what time the shuttle service to the Strip started. The gentleman at the front desk took one look at my bags and said, "Oh, they won't let you on with their luggage." Seriously? Okay, I asked, what are my options. He literally shrugged, told me to walk or get a taxi and went back to his work on his computer. Not a single follow up comment. This was at 9:30am and there was no one else in line for help.
Others
There's a Chippendale's Dancing Theater, which adds to the less-then-classy atmosphere, and very disparate décor. You have the luxurious Whopper Bar to treat you to your Burger King obsession. They also charge $13 per day per device for internet. Really? Is this the 1990's, where wi-fi is a fancy technology?
I may never go back to Vegas. But if I do, it will not be at the Rio.
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