I don't eat meat so i ordered a veggie calzone but unfortunately when the food was brought out i noticed sausage in the calzone they gave me. when the waiter came back my boyfriend mentioned that i couldn't eat it and the one i had ordered only had veggies in it. my review is 5 stars cause the waiter was so nice and so patient about the situation, and so was the manager that brought out my new calzone. i'm a very understanding and patient person myself and i've worked in the service industry for 7 years. so i get it, things happen, i wasn't aggressive or rude or anything. they ended up obviously not charging us for the first calzone and then offered us a free dessert or shot which my boyfriend gladly took up and it was perfect since it's his birthday weekend.
i know they were just following their job description but it's so easy for people to be negative about things like this and they weren't at all.