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| - This was my first visit to FF. I'm not impressed. $24.99 + $5 tip. I got better service at the TLC in California for $10 less. First there was Slick Derek who schmoozes up to you and says, "I'm windshield repair and did you notice you have a small pit in your windshield? (It was as small as the period at the end of a sentence!) I can fix it today and it won't cost you anything. You just submit it to your insurance." While waiting, he approached another customer with the same spiel and the man said you guys fixed it the last time. Now the guy who dried my car did an awful job too. Then he hit me up with yet another service for an additional cost to clean the leather and shampoo the carpet, neither of which was dirty. I'm the only one in the car, no kids. When I got home the running boards were still dirty from rain two days before. One thing I noticed about living here in Vegas is that everybody's on the take. Like when I got the smog for my car. It cost $17.99. I gave a $20 and waited for the change. When I didn't move, he said, "Oh, you want your change?" I was going to tip him $3, but took my change and left him nothing. Same with the guys who came to my door to sell me a home security system. I recently had one installed but chose not to display the sign in my yard. I said I wasn't interested. He was dumbfounded and asked why? I replied, "Because I'm not in the habit of buying or giving money because somebody hits me up!" If I want something, I buy it. If I want to give money, I give it. Conversely, when I pay for a service, I expect quality, nothing less.
I called to talk to a manager via automated answering and was put in queue 3X with no answer. Waited 9 minutes and 5 secs and no answer. Called in and selected the convenience store and someone went to get a manager. I finally talked to a manager and shared all this. He offered me a free carwash. I declined. Do it right the first time and you've got my business.
It's funny to read the first few self-written glowing reviews where they reiterate the $99 and $50 service. I guarantee the average patron is not paying that!
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