Our LG front load washing machine that is just over two years old started to make an intermittent grinding noise. Since some of the major parts for this washer were still under warranty we went to LG's website to get a list of local, authorized repair companies. There are not a lot that come up for the Phoenix area. We chose Authorized Appliance after I spoke with Donna, one of their office employees. Garry, their repairman, came out on a Wednesday and informed me that the rotor was stripped and needed to be replaced, along with the motor at the same time. He said LG is good about sending parts next day. Garry returned two days later on Friday and installed the two parts. We paid for labor, but the parts were covered under the standard LG warranty. It is a bummer that a washer that is fairly new had problems, but we did appreciate Authorized Appliance getting it fixed for us in a pretty short amount of time.