So after agreeing that they would pay for the damaged master bedroom door and replace the stolen DVD's - I've had no response from Ron. Started a new job and could not replace everything right away. Given some time has passed I understand I'm probably not the highest priority right now. But the agreement was they would replace what was damaged or stolen and did so for only about 70% of the items in question. I would advise against using this company if you value your stuff.