| rev:text
| - I called to ahead to make sure the location I visited (3707 E. Flamingo) would accept the coupon listed on their website for Smog Check service of $17.99 (regularly priced $21.99). The attendant on the phone said yes the coupon shown on my mobile device would be fine and there was no need to print it out. When I arrived, the attendant was dismissive at best, not offering a greeting or "how can I help you?". Instead, he performed the smog check in silence and was unfriendly and curt in his responses when asked direct questions. When it came time to pay, he said that will be $21.99. I said, "I'm sorry, I have the coupon on my phone which you thought would be fine when I called a few minutes ago." Without apologizing or showing any sign of remorse, pointed to a letter sized notice in the garage stating coupons must be presented before the test is completed. He did not mention this policy on the phone when asked if he would accept the coupon. I apologized again and explained that I was the one who had just called. He said "how am I supposed to know if you're the guy when people are coming in and out all the time" (when I arrived, I was the only person at the business). I told him I would like to take my business elsewhere, and he said he would call the DMV to report a nonpayment. I told him I was disappointed in the way he was running his business would be calling the DMV to file a complaint. The attendant refused to give his name when asked. It just felt deceitful to his customers, and I'm sure I'm not the only one caught by the "must present coupon before service". At the end of the day, it's a difference of $3.00, so it isn't a make or break deal, but it just makes you feel bad about the quality of business this establishment provides to customers. And honestly...if he would have charged me $17.99, I would have given him a twenty dollar bill and said "keep the change." Instead I paid $22 and waited for him to give me the penny in change that was due. His loss.
I'd like to add the largest visible sign states "No customers allowed in garage bay due to insurance reasons". The "must present coupon before service" is posted in the garage bay, and therefore not visible by customers.
Although I'd love to see Smog Busters turn this complaint into a customer service recovery by going above and beyond and refunding my entire purchase, I really don't have faith in the business at all. The local DMV has been notified and is following up. I would hope other customers take heed of the "F" rating the BBB has issued at the time of this complaint, and to take their business elsewhere. Preferably somewhere that treats their customers with respect.
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