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  • Find a better hotel. Checked in on a Friday night at around 730pm and after waiting 10 min I was told there was a mistake and our room wasn't clean. They offered to give us two adjoining rooms instead of the kids suite. When we got to our room they were NOT adjoining and that would not work with small children. So back down to the lobby with 4 tired kids. Room still not ready and we were told it would be an hour so they gave us certificate for $25 at the hotel restaurant. Waited for server to seat us but no one was there and it was not busy so we sat ourselves at a table close to our large group that was already there. Sat for 25 minutes without anyone coming to our table. Went to complain and waited 5 minutes for manager to not come so back to the table we went. Manager was polite after he heard an earful so I'll give him that. Hotel manager came and did pay for our dinner because of the combined problems between our check in and dinner. Food was ok for the price but service was very slow. Finally able to check in our original hotel room. Room was ok, blankets were horrible but bed was comfortable. Kids enjoyed the pool and there is a nice bar area in the lobby. Today I checked my bank statement and I was charged $426 for 2 nights (should be $258). They assured me it would correct itself within 10 days because I used a debit card!!! DO NOT STAY HERE!!!!
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