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  • **Public Service Annoucement**... Jackson's Car Wash Issue.....for those of us that drive Ford Explorers which a bunch of my friends do... either know your key code or take 2 keys. They successfully locked my key in my car. I saw it sitting with a rock under the tire (not exactly reassuring) just outside the car wash automated thingy. I asked someone about it and the guy asked if I "had the key?" Hello.. the key is in it. He said he could use a lock out kit to get into it. Not feeling a warm and fuzzy with that process and not wanting the chance of my car or window getting scratched I said no, I will get someone to bring me the other key. While waiting, I decide to go in to ask if they are going to comp this wash or give me a free one or something. A manager steps out of his office before I can make it to the cashier and asks if everything is ok. I told him that mine was the car with the keys locked in it which, by the way takes some effort since the car senses where the key is, inside or outside the vehicle. He then asks why I waited if I saw my car there and why I didn't say anything. Really??? You're serious right? I just happen to see mine through the sea of cars and then did say something. He said they announced it... NOT! As the discussion now becomes a yelling match, yep yelling match with the manager and I'm getting no where I then walk back to the seating area and wait for My daughter to bring me the other key. I then asked a few patrons if they heard any announcement made. They said no. I was afraid I was going to have to get my hearing checked but luckily that wasn't the case. Another manager approaches me and I explain the story. After listening he says the 1st manager is having a "bad day". smh I guess so and as a manager he should know how to separate his bad day from my situation and at least do something to compensate me or at the very least admit they blew it. Nope, both managers where not about to admit fault. The best of the entire story is that after telling them NOT to use a lockout kit on it and them being fully aware I had someone bringing the key ... I look over and my car is being pulled up to be dried. SERIOUSLY!!! I said NO to the lock out kit. Beyond irritated right now. Not a fan of Jackson's Car wash right now. Grrrrr. Not the manager did say something about the car automatically locking itself and that wasn't their fault. That they put on the hazard lights that should override it. I have never had an issue before. Just bothered they didn't apologize for the inconvenience or at least give me a free wash. I did wait twice as long as I should have and as a side note they could have been drying the outside and doing the windows and tires while it was there. That didn't happen either.
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