The practice is pretty typical, offering cookies, slurpees, and more. They went through the whole schpiel on what to expect with a focus on how 100 underprivilege will receive FREE braces. WOW! Maybe that justifies why they charge 10-12% more than the other orthodontist in the same area. They're also Premier Elite, so there's that. In the end, I didn't need upper braces. I am missing a tooth in my bottom teeth and the practice didn't address that so I went somewhere else.