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| - I should have listened to the negative reviews on Yelp about Cenacolo. My party showed up last night with reservations for 12 at 7PM for New Year's Eve dinner and waited for our table for over 45 minutes. I also need to say at this point in my review that when the reservations were made over a month ago Cenacolo still had a BYOB and uncorking fee wine policy, which apparently changed prior to last night. While we were waiting we were approached by their extremely respectful and courteous wait staff and they offered to uncork our wine and give us glasses. I guess we assumed incorrectly this meant we could also open and consumer the beer, which was in no way hidden when we entered the restaurant. So if their policy referring to beer changed they could have let us know as soon as we entered the premises.
While consuming our beverages a guy named Steve, who claimed to be the owner, approached us and very rudely informed us their policy changed. We apologized as we had no idea of the change in policy. He actually went as far as grabbing a tablet and show us with an attitude that showed he had something to prove as he clearly didn't want us patronizing his business. Fortunately we had the confirmation email pulled up to show him how we thought we were authorized to do this.
This is where we asked him when will our table be ready and his reply as he turned towards the door was, "you're welcome to leave if you like."...who does that? As we were waiting 45 min we still desired to eat...but not so much at this location as we once did...we didn't leave and that's when we were informed if we wanted our table we were more than welcome to ask the party occupying it to leave. What kind of business does this? I get it you're busy and I anticipate a delay in getting our table especially on a holiday, but it's still YOUR job as the business to control the flow not your customers.
A member of our party at this point approached Steve, told him, "thank you, but I don't think we will be dining here this evening. What's your name?"
Steve replied with his name and added, "you can go ahead and write that in your review."
To which I interjected, "wow, that was extremely disrespectful and rude."
Steve replied, "your entire party has been nothing but rude and disrespectful since you walked in here." I looked perplexed so he tried and used one of his wait staff as a scapegoat to give an example. His request surprised the waiter and he looked just as confused as me.
I am the supervisor of over 100 people and would NEVER do that to one of my employees. What kind of employer would treat his employees like that?
At that point I called him out on it and told him he was jerk, but used a less family friendly word to describe him, his attitude, and his actions. We left at that point and took our business to Lucci's. Thank you Lucci's for saving our night and accepting our money because Cenacolo obviously didn't want it. I suggest everyone think twice about ever patronizing a business with such poor leadership as this. Do you honestly want your money going in to this jerk's pocket? I for one do not and will never return.
-misspellings and grammatical errors courtesy of droid Swype.
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