Costco is Costco I feel, but customer service is still customer service and thats what they dont seem to have when issues pop up.
To start I added my mom onto my account. Who would have known that adding someone was such a fuss? They gave my mom a piece of paper and said it was her temporary membership because the photo machine wasnt working. The same day when she checked out they wouldnt even honor the piece of paper because it was only good for today and apparently that means it was already expired? The supervisor had to come and look at it and it was a mess. Cutting it short we got through the checkout line.
My mom wanted a churro. Bailey who took our 1 churro order was friendly. Until we waited over an hour for a churro. I kept asking her what the deal was and she just kept saying "Well they are done they just need to be handed out". It takes an hour to hand out a churro thats already done? Everyone else recieved their hot dog, pizza or ice cream way before I even recieved a churro and I was before them?
We went back up to customer service area where my mom was supposed to recieve her card. Diane was nice but she really didnt know how to work anything and seemed to struggle since the time me and my mom arrived, got groceries a churro and still didnt have my moms membership ID ready. Total of 4 hours.
Walking out at the door we advised Tracy of our poor service. She seemed to not even care. Not even willing to get a manager or anything. Her reply to our concerns were just "Oh really? Aw Im sorry that cant be here at OUR Costco".
Well it was at your Costco Tracy. And nobody seemed to want to get a manager when asked, instead avioded it. Never will I come to this specific Costco.