HORRIBLE SERVICE!!!!!!! be forewarned as a customer I order a tosta mista which is a toasted ham and cheese sandwich when it got to the table it was hard as a rock and burnt being Portuguese this is a staple for breakfast or brunch . After waiting over 10 minutes the waitress brings us our order which was burnt and hard so explaining this to her she abruptly replies to my boyfriend that it's not her fault he is in an unhappy mood this morning and that the sandwiches are not burnt ! Having worked in that industry myself that is beyond rude and not something you ever say to a client. Without even an apology she takes our plates comes back six minutes later with new sandwiches not burnt not hard and pretty much tosses our plates onto the table without saying a word and walks away. Upon paying we brought this to the attention of someone else and I need a complaint saying that I was going to call the manager she comes from around the corner and start saying that it's not her fault where in bad moods and we're bad clients so being Portuguese we replied that if she does not like this industry maybe she shouldn't be working here.
Horrible horrible horrible service at this place ever since the original owner passed away Joe and his wife have taken over this bakery and they have a done absolutely nothing to bring this bakery up from the dumps that it is , the waitresses with the exception of Jessica are all unhappy miserable ladies walking around , they have tableservice which takes or 15 minutes to get a waitress to your table and then when they finally take your order it's like they're doing you a favor.
I regret The decision of having breakfast at all, bakery I should've stuck to my regular coffee shop which ever since it opened up I've stopped going to Alcoa!
There is an amazing little coffee shop around the corner at davenport/Oakwood and thats my coffee place now ,services is always great , coffee is delicious & baked goods are always fresh and I'm hoping that Alcoa bakery clients open their eyes !!!!! Stop giving business to a bakery that isn't thankful it's still has business!