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| - I really wanted to like this place.... But...
I flew into town to surprise my father for father's day weekend. On Saturday night I asked the family where they would like to go for Father's day brunch and they recommended Betty's Nosh.
A quick check of Yelp showed some average reviews, but the parents had gone there and liked it... so how bad could it be right??
So I booked a reservation online for 10:30am. When we arrived, the hostess told me that "I was set to be sat outside... Is that ok?" Since it is Glendale in June and the temp was well over 100, we asked to be sat inside... Note the reservation never gave an indoor or outdoor option. So they said they would "move some things around" but we had to sit at the "high top" tables. I was fine with it, but my mom has a bad back/leg thing happening and she eventually agreed.
As we walked to our table, I noted a sign on the door to the outdoor patio that said "outdoor patio closed due to heat". I thought this to be odd as they were just going to sit us out there....
So we order our food.... and for brunch, several of us ordered coffee. We were told that all their creamer had "gone bad" and they gave us two small containers of skim milk.... Didn't really do much to their dark coffee.... But really? You can't send someone to the store to buy cream for your Father's Day Brunch service?
In the front of the place, they have a pastry display with a latte machine. My wife ordered a latte and we were first told essentially that nobody working knew how to work the machine.... they later changed their story to the lack of a creamer.... Again, Father's Day Brunch, they know they are out of cream yet it is beyond them to send someone to the store to buy some....
Service was SLOW. We saw 6 or 7 employees.... all appeared to be doing something, but I only saw two actually waiting on tables.
Then the food comes.....
My mother's omelet had the wrong ingredients, she sends it back. At the same time she noted it was "al carte" and ordered some has browns with her new omelet.
My father's omelet was wrong, but he ate it.
My omelet was ordered with jalapeno peppers, I didn't notice any... I still ate my omelet. I noted (see photo) it was SWIMMING in oil.... Not just a little oil, like enough oil to over my entire plate with a 1/4 inch of oil... It was really disgusting.
My wife ordered Eggs Benedict. It was basically just thrown on a plate... No garnish, no effort to make it look nice and the "homemade" English muffin wasn't toasted...a basic thing on eggs Benedict.... She eats it... doesn't send it back.
My mom's second omelet comes.... and guess what?.... wrong again... We send it back again.... but by this time we have all been done eating for quite a while... My mom ends up eating a small bowl of fruit.
As they are cleaning up our plates, the side of hash browns my mom ordered arrived, she sent it back as we were leaving.... The blueberry muffin I ordered within the first few minutes of sitting down arrived.... perhaps 40 minutes later... when we were all done eating..
Now here to their credit they did some things right:
They recognized that they had messed up my mom's meal... and they sent over the "owner's assistant" ... who apologized about getting the omelets wrong.... They ended up not charging us for the two omelets my mom never ate... and took a bloody Mary off the bill. They also gave my mom a gift card for $25.00
BUT essentially they didn't do any dish right.... ingredients were missing, muffins not toasted, meals floating in oil.... They couldn't even make a latte or provide cream with coffee for a Sunday Brunch. They missed on EVERY level. When I mentioned this to the "Owner's Assistant" she seemed surprised we weren't happy with the food that did come. I even told her about the excessive oil and she told me they had an "experienced omelet chef".
I will come back as it appears they do care... I'm really hoping I caught them on a bad day.... Perhaps breakfast just isn't their thing?
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