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| - Very bad experience with Arizona Pool Guy. We have a detailed list of issues, I will just name a few (seriously, this is just a few). This review is for a pool remodel we had done. Not sure how they do with a simple task of cleaning pools. We do agree that the original sales guy and original project manager named Jesper was the only bright spot with the company. Once Kevin came into the picture, their attempts to rectify the issues were horrible. Our pool was a large job, AZ Pool Guy was not the cheapest, but we believed they would do a good job. Our huge mistake.
SCHEDULE
- DID NOT COMPLETE ONTIME. Missed many scheduled appointments for the originally scheduled work with lots of excuses. None were weather related. Pool did not get completed (the first time) until 6-8 weeks after the contractually agreed to date. I'd argue that the work is still not completed.
One of several examples of Kevin's scheduling of work: (this only happened under Kevin's "leadership") - A service worker was supposed to come out and clean the filters because when they chipped out the pool the second time, they made a huge mess with blue pebble scattered all over my back yard and in the pool piping. The worker was supposed to show up during the day. He did not come, for whatever reason, and Kevin told me he would come the next day. Turns out, he broke into my back yard when it was totally dark and did not notify my wife or I. We thought there was a burglar in our back yard and the situation almost turned really bad.
POOR QUALITY:
The first pebble finish was full of chips, holes, and chucks missing in at least 20 locations. Jesper tried to handle the situation by having the pebble completely redone. They left chunks of pebble all over back yard. I am still finding pieces.
The decking guy was very nice and I believe he wanted to do a good job. It started with him not getting the color correct. Saltillo tile is not totally bright red. OK, so he fixed that, but then it started to crack all over. He came and attempted to fix the cracks at least 5-8 different times. Once he finished the cracks, he then couldn't match the color. It was a very long process (more than a year). We had to give up because it is now cracking again. This little paragraph does not come close to the amount of visits, missed appointments and poor quality we received.
The decking guy used a pick/hammer tool to move the dirt from the edges of the decking in order to put the finish on. In doing so, he broke the piping to the aerators. This issue was not identified by AZ Pool Guy, I discovered this when they claimed to be all done and then I realized the aerators were not working. Also not working were the spa jets. Once they fixed the piping (they originally blamed my landscapers for breaking the pipes) they still wouldn't work because it was clogged with pebble material. The spa jets were also plugged with pebble. I ended up cleaning them out with a green wire they left me.
They originally did not leave a way for me to drain the pool as was agreed to. They did come back after I pointed it out.
Pool/spa heater. I recently had a leaking gas meter and had to call out SW Gas. SW gas noticed that the gas line from the meter to the pool was very old and they recommended it be replaced. In addition, turns out I had a 250K BTU meter and they had installed a 400K BTU heater. The gas company upgraded the meter at no charge. WHY WOULD AZ POOL GUY NOT HAVE DONE THAT?
Plastic drain (separating pool decking from rest of patio) ended up shrinking and had to be replaced. Expansion joints have all faded to white and stained from decking guy.
The autofill did not work originally, they had to come out and replace.
Plastic fittings in general....are all different colors of gray or not gray at all. Most of which have faded in less than a year.
When they were done (the first time) they left masking tape and tape residue all over the water line tiles. Instead of them making it right, they recommended I get a special cleaning product to clean up after them. A lot of the tape residue is still there.
The pebble under a table in the pool was left with razor sharp edges and chunks that cut my daughter and myself.
And finally,....they did chip (jack hammer) out the pool as I've alluded to because it was the wrong color and full of holes/large chips throughout the finish. Kevin claims this is to be the expected quality of AZ Pool Guys. Kevin's words in response to the latest 3-4 inch long gaping hole in the finish, "Hello, The mini pebble is a hand trowel product that has many imperfections if you look at it through a magnifying glass. Your mini pebble meets all industry standards. If you would like a representative from son escapes to come out and look at the pool to verify this, please call Ozzie Quijada at (#) come out and verify. Thanks." The number provided for Ozzie did not work and the issue is still there.
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