| rev:text
| - Exactly the response I expected from the owner. Except for the part where its implied I EVER did anything where the employees/clients needed protection from me. Anyone reading this, I find this somewhat disturbing as I was nothing but friendly and polite SO I FEEL THIS IS RIDICULOUS AND SLANDEROUS. I WILL CONSULT MY ATTORNEY.
This part of the business owner's response is ludicrous and offensive to me personally as I DID NOTHING TO WARRANT IT::
we DO reserve the right to refuse service to anyone with or without due cause, particularly when doing so protects the health and well being of other clients and employees. Our job is to not only serve our clients, but to promote a healthy and peaceful atmosphere.
My initial post:
While I feel the products are very nice and natural, they are quite pricey and I felt pushed to buy products after every facial. I let them know right off I had already recently purchased an entire skincare line and of course, wanted to use that first before buying. Still, after each and every facial, the products they recommended were there at checkout for me to uncomfortably look at. I see in another post, they responded to another client who felt the sales pitch was a bit much, and they say they are educating. Listen, the facialist talked to me throughout, telling me exactly what was being applied, etc. THAT was educational... but when the products are there are the end each and every time though I said over and over again I wasn't in need at this time (though I DID buy once anyway!!) THEN IT BECOMES A PUSHY SALES PITCH in my opinion. Its my belief this business is only interested in clientele who are signed up AND buying their products, that's all I can surmise after what happened to me at the hands of this business.
I signed up for monthly facials after buying two 90 minute facials. Without any reason I can fathom, right after my first monthly facial and after making two subsequent facial appointments, I I found out thru EMAIL by them cancelling my appointments, sans explanation, that I had been dropped by them as a customer. I gave great tips (upwards of 20% if I felt the service was great), I bought products after the first facial and am a polite person. Of course, I called after getting the abrupt cancellations, and was met with a receptionist that was clueless when I asked what was going on... that I was confused, She made no attempt to even say she will try and find out. She basically said "I don't know" and seemed to want to end it there.
I started emailing, and whoever was responding never signed their name to the emails thought I indicated I would like to know. I assumed it was the owner, Aminah and said so in my email back but it was never confirmed. I guess it was more comfortable, for whoever it was, to remain anonymous. I let the anonymous emailer I would be posting a review, I was met with intimidation... that they had forwarded my email to their attorney... as if this threat takes away my right to free speech which allows me to say how I FELT. And that is exactly what I am doing.
Bottomline, they dropped me because they can, they pretty much said it was their prerogative and I was not deserving of any explanation. Since then, I still get their promotional emails. I asked them to take me off their list, that was the least they could do after I felt so wrongly treated. The response came to tell me to unsubscribe at the bottom of the promotional email. Are you kidding me??? I CANNOT RECOMMEND THIS BUSINESS.
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