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| - Food is good, coffee is good, location is relatively easy to get to and park at...so why the 2 stars?
The service sucks a lot. Started going to Coca a few years ago and the service staff used to be super nice. I always expect a long wait, but they always made you feel welcome, so I didn't mind. However, the past 3-4 times I've been there, the service has gone WAY downhill. From the greeting to the service at the tables...wow.
2nd to last time I went I was told "1 hour" for 3 people. Stood around outside for a bit...got cold and went inside to buy a to-go coffee (which I've always been able to do before). Was told by one of the servers that it was "discouraged" to get coffee before we sat down, so we can go get coffee down the street...in a condescending "why are you bothering me" tone.
Um...you discourage people to buy coffee from you?
Last time I went, another 1 hr wait for 2 people. Came back 30mins later, and wanted to see how far we were on the list. The server snatched up the list, and said "An hour from whenever I first told you" and walked away.
Nice.
So we went to Square Cafe instead in Regent Square...just as busy, just as many people...but far nicer and actually apologized for the 20min wait time.
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