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  • *Housekeeping department needs big improvement * As a local, I actually would give their casino five stars. Great atmosphere, two Starbucks, food court, and movie theater, all in all its a great place to hang out. But this review is merely for their rooms. I've stayed at Red Rock three times in this few years. The first time when I checked in around midnight, the room was dirty and looked like housekeeper left in the middle of the cleaning. How can you not have the room ready at midnight? it's not like I did early checkin. The second and third time when I stayed at Red Rock, the rooms were ready but only looked clean on the surface. There was dust everywhere, on the mirror, tables, and bathroom. The sheet gave me rashes. It just seems like their Housekeeping department doesn't have a schedule of full cleaning, they just come in make your bed, pick-up trash and leave. It doesn't look like a professional cleaning service at all. I will still come to play at Red Rock Casino but will not give their rooms another chance. Stay at JW Marriott if you are looking for a better hotel room in Summerlin.
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