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  • I rarely stay at high end resorts when traveling - it's not worth the money since I don't spend the money. But we all expect a level of respect and customer service no matter where we stay. We stayed in a 2 queen room which the buttons on the A/C unit were broken, the shower tub plug didn't work. But most disgusting was we had a used dirty tooth brush cover under our duvet. When I broached the front desk to ask for the manager he was not in and there was no apology but a simple, "we can send housekeeping to change all the bedding." Hmm. I don't need sunshine blown at me but - really? The evening before the hotel bar closed at 11 pm- I came down at 11:15, to receive a curt "you can walk across the street?" Upon check out I asked - yet again for the manager, "sorry, he's not here." Darn. Guess I can only address my issues here- which I hate!!! Good luck!
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