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| - The place, its ambiance, cleanliness in dining area, washrooms and open kitchen is amazing and refreshing.
Service : Not so good. The staff does not know anything about the menu, I asked how many puri in one order ? Reply : "I don't know" Didn't even offer to ask the kitchen. HAVE to force him to go check.Every thing on the menu we asked about he had no clue what so ever.
Also they always come back to collect the menu printed on the paper while we are still reading it.
It was stated that puri are thin fluffy traditional puri. But it turned out to be the hard one that other restaurants call pathora. Channa with this item is black small , hard affair with no gravay at all. Puri was still ok, but chana were hard to eat they are very small in size, shows lowest quality and not cooked right. I did google for this item and it turn out not to be the authentic sindhi item as it is liested in the menu with pathura and black chana.
Here is the thing with every desi brand place, when you ask the manager to improve the items, first thing they respond with "No this is how it is made" Like the customer is wrong and customer never ever had this food before in the life.
We also ordered sharma ji ki chaat, wich is a good item but very expensive, for $6 the portion is shamelessly small.
We asked, if their meat is halal ? they said yes, when asked where you get it from, he said it is confidential,. Like seriously? again asking again the manager came and said it is from Kabul farms. Haven't got a chance to confirm from Kabul if they are really a supplier.
Same is the case with pani puri, 5 for $5
Food is average, hit and miss on difference items as stated by others
Service is lame and lazy, took them 15 minutes to serve chat and panu puri. 10 minutes to server halwa puri in two batches of two items each time
On top of all this the management is adamant that there is nothing wrong or need for improvement in their food. If I were owner, I would at least listen attentively to my customers, agree to them and assure them that their concerns will be addressed. customer service 101. Duh.
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