Unless you get Mallory, don't other. So I called at 9ish and made an appointment for 11. I got there around 10 to and when I walked in heather was cutting someone else's hair and didn't even look over just said, "did you call before you came in?" And I said yes, I have an 11 o'clock appointment. She said nothing more. That should have been my first hint. At 11 she calls me back. I showed her a pic of what I wanted and told her I wanted about an inch off so it comes to the bottom of my neck and she took me back and washed my hair and sat me down. When she began to cut she segmented the front off and brushed the back down and boom cut straight across and took off 2-3 inches (well above the bottom of my neck) I wanted the front angled and I even stopped her at one point because she just grabbed a chunk and went to snip n I said wait wait wait that's a lot and she says oh I'm gonna go down. (No idea what that meant) anyways so 10 minutes later my hair is done and I look in the mirror and I'm immediately like no no no this is way too short n she says well I told you you wouldn't be able to pull it back don't know what the hell that was supposed to mean. Then she says you're done. I ask her for a mirror to look at the back (thank god) and it wasn't even even and there were chunks of stray hair and I told her about it and she said "well that's because it's rolled under" what the fu** does that even mean?! I said yea well when it's straight it's gonna look even more fu**ed up! She kept arguing with me to get back in the chair so she can fix it and I'm like you will not touch my hair! My dogs could have cut my hair better than this person. Thankfully Mallory, the manager, was standing right there and shooed her away and did the best she could to fix it... Too bad it's basically irreparable. Mallory was wonderful and did what she could but heather messed up my hair so bad you would swear she's never cut hair before. I personally think she botched my hair intentionally for some reason seeing as she seemed to be in a bitter mood as soon as I walked in the door. Probably feigning for a cigarette, as soon as Mallory told her to go that's right where she went, sorry to impose on you heather! and thanks for fu**ing up my hair.