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  • Never again, slap me if I consider ordering from the place again. We have been ordering pizza's no problems.. customer service weekday afternoons was great. The food was pretty good too. Well tonight I had a craving for the Lava Cake and some Parmesan Bread Bites to go along with our dinner. I placed the order online, and ordered Marinara Sauce to go along with the Bread. I picked up the order, got home, they forgot my Marinara Sauce.. No worries 75 cents lost. We sat down to dinner the Parmesan Bread was dry they forgot the Garlic .. ugh.. oh well. We finish dinner, break out the lava cake, only to be greeted by to hockey pucks, burned like charcoal and tasted like charcoal. OMG they were crispy critters. Since the store is just a few blocks from home, I took a ride and wanted to return the cake and get a refund for my Marinara Sauce. The person at the counter was rude and dismissive. I showed him the cake he said oh well that is how it is served. I said I didnt get my Marinara Sauce as well. Reply " too bad " .. I think he was hoping I would leave.. Finally I asked for the Manager.. After 15 minutes of being totally ignored, no other customers in the store.. I raised my voice. " is there a Manager here" still ignored .. finaly 5 minutes later someone appeared at the counter, I asked if he was the manager said he was one of them.. I explained my problem. Again dismissive no I am sorry or can I make you another.. Finally someone else appeared, more rude than the others, I am guessing he is the real manager. He looked at the cake, made excuses, I ordered it hours ago so that is why the cake was hard and burned. Said he would not apologize, and said I didnt order Marinara Sauce, accusing me of trying to steal 75 cents. I paid for the sauce its on my reciept.. finally he told the other person give her a refund and BLOCK HER PHONE.. Really? Do you think I will be ordering anything from Domonio's ever again? NOT ..
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