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  • I was recommended to Maddy's by my Realtor as a first time homeowner and pool owner. She raved about their customer service. I called and set up an initial appointment with Dan to come check out my pool, which all went great. He had me take note of everything, showed me what was what, and said as soon as I got the propane tank filled, he'd return to show me how to use the spa. He then asked if he could put a Maddy's sticker on our filter's box before he left, to which I said, "of course." I took the existing Barracuda cleaner in to the shop since it didn't seem to be working right. Two guys working the front desk took a look at it, determined it was all (diaphragm, moving parts, etc.) good except for the worn down foot, which they replaced. $50 later I was out the door and seemingly happy. I got home and it till didn't work, but they had given me no other advice. I know it needed the foot, but something was still wrong. I called the shop back and left a message, but no one returned it. I got the propane filled about a week later and made an appointment with Dan to come show me how everything worked, and he confirmed. I asked him to take a look at the Barracuda his shop had "fixed" that was still not working, and he said that wouldn't be a problem. The appointment time rolled around, then 15 minutes, then an hour passed with no call from Dan. I called him and the shop and left messages both places, then thought maybe I got the day wrong. The next day, nothing. No returned phone calls from Dan or the shop. Now three weeks later, I have still not heard from Dan or the shop, and have taken my business to the local Cactus Pool Supply store (Guadalupe and Rural, ask for Danielle!) and have been very happy with the product purchases, advice, and willingness to help me get my new-to-me pool and spa in running condition. I took the Maddy's sticker off my equipment box and informed my Realtor about the issue. She was shocked, said she had never heard anything like that regarding their service. She has worked with them for years and said that she will let them know (since I can't seem to reach them), and will never again refer them to one of her homebuyers.
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