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  • I was extremely disappointed in my experience with The Root Salon. I want to mention that I did NOT end up getting hair cut here because of SEVERAL scheduling issues. So my review is based solely on that. I called to book an appointment with Roxanne after hearing pretty rave reviews. When I called, I was told that it was a long wait to just get my ends trimmed. Totally okay with that. For the time I needed, and day of the week, I was looking at almost a 2 month wait. Right when I was ready to give up, the receptionist told me that she just got an opening for what I thought was Monday June 24th. Monday June 24th rolls around and I make the 45 MINUTE DRIVE over to the salon. I was told that my appointment wasn't on Monday, but on Wednesday the 26th. Apparently, Roxanne doesn't work on Mondays. So I must have written it down in my planner wrong. I said to the receptionist, "So I'm 2 days early?!" And she told me "Yes." Feeling like a complete idiot, I told her that I would see her on Wednesday the 26. We said goodbye, and I left. Finally it's Wednesday and I'm getting my hair cut! Woo! I make the 45 MINUTE FREAKING DRIVE to the salon. I walk in, and this time a man is at the front desk. I tell him my name, and that I have a 6:15 appointment with Roxanne. HE SAYS NOTHING. I say something sarcastically about hoping that I have the right day this time. He asked for my last name, and I start to get worried. PLEASE DO NOT TELL ME I'M NOT ON THE SCHEDULE. I ask him if I have the right day, and he said "No." YOU HAVE GOT TO BE KIDDING ME. I explain what happened, and what was said between me and the receptionist and he just stared at me. I told him over and over that I was clearly told that my appointment was today. I was basically told that I was out of luck, and that my appointment is sometime in freaking July. That is NOT what I was told over the phone, and NOT what I was told in person 2 days before. I asked to be taken out of the books for WHAT EVER appointment they decided to place me in, and stormed out. Twice I drove almost an hour, for days that were confirmed, only to be told that I wasn't there on the right day. I do not get appointments wrong. No one apoligized. I don't think I've ever been so infuriated with a business. I never write bad reviews, but this just needed to be known. Mostly known to The Root Salon. It was bad business. You lost a potential customer and my referrals. I have nothing positive to say about any of it.
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