This place offers the most friendly and relaxed envrionment you can find. Don't be afraid to ask them anything, I have asked all the questions including the "dumb" ones and yet the staff here have never made me feel dumb. Safety is their #1 priority but that in no way compromises their gentle, kind approach in assisting you. I recently completed the CCW class at GVR and John B. was awesome. John is a very friendly and clear Instructor who will make you feel welcome. I just can't say enough good things about this place. It's AWESOME!