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  • Bought a used car about a year and a half ago. For the first 3 months the car was constantly in the shop with new issues. They did 4 front end alignments, replaced the steering rod, and two sway bars (not sure how this car even passed safety!). It was constant battles with them, such a nightmare. They failed to produce us with the car fax which later we found out the car was in a rear end collision. They even had an old sales manager who bribed us with $100 because every time we brought our vehicle there on a full tank they wouldn't place what they used (more than half a tank) and always put us in dirty rentals on empty. They scratched our car and tried to cover it with different colour paint. We were also within our 30 days to view other vehicles if we were unsatisfied. They promised us lists for days and never produced anything; they were clearly trying to just get us past the 30 days so we were stuck with the lemon. A year and a half later a new sales rep asked us to give them a second chance saying that it was under some new management that the individuals we dealt with last time were no longer there. Yet again we are having issues. We traded the car (2011 Hyundai Elantra) for a used 2014 Jeep Patriot. We know there's engine problems possibly a faulty mount plus a few other issues and they're giving us the run around AGAIN!. They don't want to put us in a rental and one of the employees even told us to lawyer up!.. this is NO WAY to treat your customers. We received a new update, as for the Jeep we just purchased after trading in the Elantra, we have now found out that there are transmission problems!!!! On top of this news humberivew owns a Jeep dealership that they sent our vehicle to initially; they said that there was nothing wrong with it, so we requested a second opinion. They then sent the Jeep to ANOTHER Jeep dealership who found the transmission issue. Not only are they rude, greedy, money hungry, they are INCOMPETENT TO THE MAX! They have disgusting attitudes and 0 customer service standards. The only thing they are concerned about is making money and scamming their customers. Buyers BEWARE!!!!! This place is not somewhere you want to make such a large purchase from.
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