This is the cheapest falafel joint in Toronto (that I know of). They have 2 falafels for $5.99 deal which is a steal! They also have your typical shawarma offerings. The value is there and the quality is fine. It tasted better than a few other places I've tried. The biggest no-no for me in a falafel is when the patty is hard. I like it moist and soft. This place does a fine job of that.
There are tons of falafel places in the downtown area. If you want the best quality, don't come here. If you want good value, this is your place. My only complaint was that I had to wait a long time because there was just one guy working and he did everything.
I'm not a germaphobe so I absolutely don't mind the guy not using gloves. I don't know why people are making such a big deal out of it. Plenty of things are made without gloves.