AWFUL!!!!!! My dog got hit!!!! Do not take your dog here!!!!!!!!! I have a 3 pund maltese who was already a little timid. I told the lady that before even scheduling. After 4 hours of my dog being there (she was alone) I call her and she was angry saying that my dog was flinching and was making it hard to groom. I finally pick my dog up and the lady was clearly flustered and feeling bad for something. Sadie is now terrified of a brush coming close to her face and flinches...one bad experience can ruin your dogs trust and it's not worth it!!!