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  • DO NOT GO HERE: I booked my 4th appointment at Mona Richie as we had seen them at the Toronto Bridal show. Looking online the stocked a wide range of designers so I thought it was a good place to visit. I called to make an appointment, the women who took my details was slightly abrupt and didn't send an email confirmation - but hey, I just assumed they were slightly old school. My mam and sister (visiting from Ireland) came to my appointment with me. When we arrived the whole place seemed a tad chaotic, we were eventually greeted and told someone would be with us shortly but there was nowhere to sit or wait. There were loads of people moving around. The shop is very dated looking. Eventually our consultant came (Eastern European accent, red highlighted hair) and brought us upstairs and barked at my mam when she didn't remove her shoes before stepping onto the carpeted stairs. Upstairs she asked what kind of dress I wanted and I explained. She started pulling dresses out and saying 'this one?', when I said no I felt like I was nearly putting the consultant out by saying no. The dresses didn't seem to be in much order and all the price points were mixed together, many of the dresses were very old fashioned. Eventually I picked some and we placed them in the changing room. The consultant did not help me in or out of any of the dresses. My Mam and sister ended up doing the zipper up on most of them. The clips they had to pins the dresses were old and broken and popped off when I moved. When I came out in the first dress my Mam took out her phone to take a picture, the consultant very abruptly pointed at the small sign on the mirror that said no photos. My Mam explained that two of my sisters were back in Ireland (as they couldn't afford to fly over) and that I wouldn't be purchasing a dress without them seeing it. We were told that once we put the deposit down we could take photos?! The consultant told us it wasn't her choice but the owners choice. The other 3 salons we had been to before this (much fancier ones) allowed us to take as many photos as we wanted. We found this very strange and unfair, especially given how my sisters were not in the country. One dress I tried on everyone loved it, it was perfect. My mam took some photos inconspicuously and the consultant very loudly scolded her and asked did we think she was stupid that she had said no photos - I understand her point but she could have turned a blind eye given the situation. In the end we felt pressured to buy the dress, I explained that as my sisters had not seen it I could not purchase it and would have to have a think about it. We had driven 45 minutes to attend this appointment and even though I loved the dress I would not purchase it there as the service was so awful. They have a large notice up saying no dress fittings on the weekends too! I left with such a sour taste in my mouth. If that was the service before they had my money what would it be like after?
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