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  • So let me start off by saying this.. I've read all the other negative reviews here on yelp (even tho there isn't many) and my experience was NOTHING like that which others have had. I booked a room at the Aria hotel about a month before our trip, as the date got closer I went to check the dates and realized that I messed up and Booked the hotel room a day too early. I was no longer in the 72 hour cancellation window but I went ahead and called to see if a change could be made. The gentleman that took my call was extremely helpful and was able to change my reservation for me and didn't charge me any fees other than the increase in room rate from a Friday to a Saturday which came out to about $40. I was presently surprised. I'd like to end the story here and say that we were able to make it to the hotel and enjoy our trip but that didn't happen either. The day of our trip I woke up feeling ill and we decided not to make the trip. Later in the day my wife decided to call in and see if there was anything that could be done to maybe postpone our stay or give us credits for a future stay. The woman who she spoke with was again super helpful and ended up refunding our whole trip! I couldn't have been any more pleased with how this company handled our situation and I know I will absolutely be a future Vegas.com customer. I was not paid to leave this review nor am i affiliated with this company in any way. I just thought that it was my duty to express my gratitude and satisfaction with Vegas.com and their customer service department. It is rare in this day to find an ethical online company that will go above and beyond to help their customers. THANKS Vegas.com, can't wait to reschedule our trip.
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