I would like to update my review. The owner of the company called me after he saw my review. He was upset at the service I received and apologized profusely. He wanted to know what he could do to keep my business. On their website, I found this paragraph "Happy Hal's holds a solid reputation of excellent Workmanship and Good Moral Integrity. Any mistakes made by Happy Hals are held responsible too Happy Hals and are always either fixed or improved at our expense." I feel this company went the extra mile for customer service. I feel this company has good moral integrity and therefore I will continue to use them for all my RV needs.