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  • Way to go Big O, you lost a loyal customer. Turns out that unless the manager Tucker is in the building you get crap service. After leaving a rave review several months back I have to follow it up with an update on terrible service. After my last review I went back and had a substantial amount of preventative maintenance done on my 2013. No major issues at that time. Fast forward to today, came in for a simple tire rotation and oil change before the holiday weekend. I expected a bit of a wait but figured no worries since I had coupon for a free oil change. After dropping $2000 I was excited for a free oil change. So I get there at 1215 and I'm told about 2 hours for an oil change. Cool no worries I need lunch anyhow. I get back at 2 and car still hasn't moved. Ok still no worries I'll just play on my phone. An hour later it's 3p and car still hasn't moved. So I asked the short overweight guy with super greased back hair if he knows how long I can expect. He asks "for the altima" I said yes and he said he would go check. Out the door he walks. He walks back in 5 minutes later right passed me and not a word. Then back out he goes and stays out for 15 more minutes. At this point it's now been over 3 hours so I asked for my keys. Slick hair guy doesn't say a word walks off gets my key and hands it to me. No explication. No apology. No nothing. He couldn't have cared less. Saving 40 bucks on an oil change is not worth 3 hours of my time. So I pulled out of their parking lot and into jiffy lube who share a drive with them. 20 minutes later I was done and back on the road. Extremely let down that a company I spoke so highly about could fall so far so fast. Note to Tucker.... your employees and their attitudes are a direct reflection of your company. They reflect a company who does not care about its customers or their time. Simple communication goes a long way. Also slick hair guy spent what seemed like 20 minutes sitting in the lobby on his phone on a personal call before I asked how long. Seems to me that if jiffy lube can do an oil change in 20 minutes than slick hair guy should have been able to as well.
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