If I could, I would give Cox Com "zero stars". After a few years with a Sat TV co, decided to go back to Cox after being showed a solid offer by a local store rep. After receiving my second bill and noticing a discrepancy, called their "customer service line". Long story short, after being on the phone holding mostly over 1 hr, they told me to go back to the local store rep to resolve despite having written proof of our agreed upon monthly fees for 12 months. Classic case of bait and switch... NEVER AGAIN!