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  • So yeah, pretty much what everyone has said so far! Our family travled from Connecticut to visit family in Georgia. We have had a total of four bus drivers and only two were by far the only drivers who cared and had somewhat of customer service. Yes it's true greyhound really needs to train their employees higher customer satisfaction. What ever happened to the customer is always right!?. This station lacked in communication in every way possible! One employee telling us this and the driver saying that. Ugh unreal and frustrated to the tee!. I would give more stars but at this point it is what it is. People need to know what they are getting into. We decided to try something different and not rent a car this year. We didn't take a plane or train because again we wanted a different option and more economical. If you don't care about lack of communication and your ok with employees who don't apologize for any mistakes on their part then by all means take the Greyhound bus. Highlight of this trip were friendly people who helped each other along the way. Due to the fact that when you asked a greyhound employee they got upset when you asked a question. Your kidding right? Isn't that your JOB?! Please if you hate your job please quit or find something else that makes you happy. It's a bad rap for people going on vacation of any sort. Then left with this impression. Hope this helped. Good luck in your traveling.
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