| rev:text
| - Thursday May 25, 2017 Against my better judgment, I called and asked for Lauren, a manager. I waited 5 minutes because she was in the kitchen! No problem, I said, I'll wait. I explained to Lauren that I wanted fried rice with chicken with extra extra ginger. I asked if she remembered me. She said yes. She advised that I order the ginger broccoli because they'll make the fried rice with "ginger broccoli sauce". I even said to her "so I'm going to get fried rice with ginger and broccoli?" and she said "yes". I get home. I start to eat, not only is there no ginger flavor or actual pieces of ginger, there's no broccoli!! No, I did not pay for it. I wanted to pay for it, but now I'm glad I did not. I thought that by asking for Lauren and speaking to her the matter would be resolved. I am now convinced that this has got to be the WORST and most INEPT Pei Wei in the city of Phoenix. I have never had this problem with any other Pei Wei I go to. I will be Yelping this time. I just cannot believe how absolutely INEPT and how absolutely difficult it is to put extra ginger in rice. If you cook, if you shop produce, you know the kind of ginger I am asking for. The kind that you actually chop up into little pieces, not just "ginger flavored sauce" because, believe me, there was no ginger flavor!! I'm done! I am DISGUSTED. I even took the rice back to her....free or not. Maybe someone with a brain will actually taste the rice and understand what the difference is between "ginger flavored sauce" and real ginger. And I know that Pei Wei uses real ginger because I don't have this problem in any other Pei Wei in Phoenix, in Glendale, in Scottsdale, just this restaurant!! How can you be a restaurant manager and not know the difference between "ginger flavored sauce" and real ginger! I am so upset that I am going to contact the corporate office. I will find the number or the email address for the corporate headquarters of Pei Wei to report this insanely INEPT Pei Wei...that's how upset I am! If there were another Pei Wei in the vicinity I would not go to this one. I will even travel to the Pei Wei on 7th Ave and McDowell before I ever step foot into this INEPT restaurant. I think the owner thinks that because he participates in Arcadia high school fund raising activities, the quality of the food does not matter, or the experience of the managers do not matter. He is highly mistaken! I also believe part of the problem is that all the cooks are Mexican and do not speak English!! I'll be reporting this too, and I am Hispanic, so it is not a racial thing...it is an INEPT restaurant manager(s) and lazy owner thing. If your cooks don't speak English and your managers don't speak Spanish, there's a problem! I have witnessed the confused look of the cooks when the counter person has to explain extra extra ginger! Rachel, the other manager was just as useless!! Many other reviews with low ratings!
On Mon, May 22, 2017 at 5:57 PM, wrote:
Hi, no thank you, Mr. Pugh.
This has been a repeat issue that has happened the last three times I've placed the order, even asking and going into great detail about the order and my past experiences, to the teenagers running the restaurant. Who knew adding ginger to fried rice is such a difficult request for a cook?
I'm so dissatisfied with the owner/management/manager(s) of this restaurant that I will no longer support this business and will share my experience on Yelp as well as with neighbors and friends!
I do NOT want ANOTHER gift card as an attempt to rectify the situation. Free meals do not work with this level of incompetence!
Sincerely,
Rosemarie R.
Sent from Yahoo Mail on Android
On Mon, May 15, 2017 at 11:58 AM, customersupport at pfcb.com wrote:
Rosemarie,
Thank you for taking the time to share your feedback with us. I am sorry for any disappointment that occurred during your recent visit. Please accept my personal apology. Our team goes through extensive efforts to ensure that our guests have an exceptional experience through our food, service and atmosphere. I am sorry to hear that this was not the case on your recent visit. I will certainly share your feedback with our Management Team for immediate review and we will correct the matter with those directly involved.
Please forward your mailing address. It would be my pleasure to send you a "Be Our Guest" card to use toward your next visit. We appreciate your business and expect to earn it. I will follow up via USPS and I am hopeful that you will give us an opportunity to regain your confidence. I look forward to hearing from you.
Warm Regards,
DeJa Pugh
Guest Relations Specialist
Pei Wei Asian Diner
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