Horrible, HORRIBLE experience. Sent a package out of the country for the first time. The girl seemed she knew what she was doing...not the case. My package was held in customs for 3 days before being sent back to me. Called their customer service phone number and was told the store sent it by the wrong service, the girl also didn't properly label my return address and now my package is in limbo.
Their toll free # is in India (what a treat!), I was sent to the original store to have corrected. When I get there this morning the owner gave me such horrible attitude and refused to take care of the matter there because 'he has things to do first" !!!!
Horrible customer service at this location. Steer clear of this one. my international ship cost was $60.39. This owner that refused to resolve the issue right away would not tell me what he was going to do about the issue only that he would call me later.
Three hours passed, the other business owner called to tell me because of the country's import rules for used clothing, they were not able to pass. Now, you would think a UPS store would know these things before asking you to pay $60.39 to ship a box. She also would not refund the shipping cost. I will never return to this location again