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| - Let me start off by saying that they have done so much with this place and it looks so much nicer inside since changing hands. My husband and I have yet to eat inside because it is always packed. Last night, I decided to order something and go pick up it up. I ordered a steak salad for me and a Reuben for my husband. I asked the girl who answered the phone if the sandwich came with anything. She informed me, after having to check the menu, that it came with fried chips, french fries or a house salad. I told her that I wanted fries.
She told me that it would only be 10-15 minutes. This shocked me because the place always looks so busy. At any rate, I arrived 10 minutes later and it turns out my order was ready. However, there was a gentleman in front of me buying beer and, since the girl working the register and phone was young, he had to wait until she rounded up another employee to ring him out.
Then, when it was my turn, the girl asked me if I had placed an order. I said yes, 10 minutes ago. She asked for my name, which is not a common last name. This was not enough apparently because I had to give her my phone number and what I ordered. Well, low and behold, it was the only order sitting on the counter! Image that!
The worst part of this was that the total was over $24! This was a total shock to me. I asked her why it was so much. Well, she informs me that the salad was $13 (what?!) and that the Reuben was around $11. I looked at a take out menu, which states that sandwiches come with fried chips. There is an upcharge of $1.50 for fries and $2 for a house salad. I informed the girl that this is not what she told me on the phone, and that I only wanted french fries if the sandwich came with them. She was totally in shock and had no idea how to handle the situation. She literally stood there just looking at me, like "well, umm. Yeah, the menu says $1.50". Well, didn't she look at then menu when I asked her over the phone?!
Luckily, another employee was close by and came to her rescue. He took $2 off of the bill. The girl was nearly in tears. She apologized and said she has only been here for 5 weeks. I said that it was fine, it's no big deal, but I was thinking that she was rather incompetent. Plus, I think 5 weeks at a job is long enough to be able to read the menu, which does clearly state the upcharge.
I had heard some not so good things about this place, and I will probably never visit again. It is over-priced and service is sub-par. I can't even use the excuse that this is a new restaurant since the owner has two other restaurants (that I know of) close by that are fairly successful.
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