The gentlemen that helped us was very friendly. I have been there a few times & have enjoyed their drinks & hookah, but my last visit didn't yield the same results as my other visits.
I had a mojito which tasted more like spiked water & the first bowl of hookah we had kept getting harsh. We had it for about 15 minutes until we requested a different bowl of shisha. I thought it was odd that I was still charged for the first bowl even though we kept having a lot of problems with it. At other hookah places I've gone to, if I was having problems with the bowl I wouldn't be charged for it, so I did find that rather odd. I probably caught them on an off-day because I've never had a problem with their hookah getting harsh fast. The second bowl we received was perfect, so the first one was probably a fluke.
Customer service is great. Their food is great as well. I'll probably go again. The atmosphere is pleasant & they play great music.