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| - I love Panera! I always go for brunch or lunch and even dinner on occasions. Today is the first time I'm trying breakfast. Very disappointed. I ordered a bacon and egg breakfast sandwich on a brioche bun and coffee for myself; a plain croissant and hot cocoa for my little one. When our order arrived, the breakfast sandwich did not look anything like the picture. The bun was toasted (panini-pressed) and was almost burned making it hard. And I didn't see any bacon! A crew member was walking by and I told her that there's no bacon. Her reply, "Oh, it's inside." I opened the sandwich to inspect it - there was no bacon! I called the attention of the same crew member. Her reply this time, "I'm sorry. We'll fix that for you." When she came back, I made sure my order was right this time. It was right alright. There was a piece of bacon, broken into three and carelessly placed on top of the "scrambled" egg. Too bad, I didn't take a picture. I could have made a better-looking sandwich for myself at home! For $4.89 +, I think it should have been better. Then there's the coffee. Went to get my second cup, and it was not hot! Almost room-temperature! And it's not even 10:00 AM yet! I informed a staff member at the register and she said she'll ask someone to make some. Granting this wasn't my usual location, but you would think all these places are held to the same Panera standard. The only saving grace was the crew being really nice and the cheese Danish that never fails. Nevertheless, I'll give breakfast another chance but I think I'll stick to the soups and salads for the time being.
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