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| - Have you been drinking?? Has it been a lot?? Keep drinking if it hasn't! Chug, dammit! Are you tipsy as hell, yet? In the mood for Mexican food?? Then this is the place to go, because you must be drunk as fuuuuuuck or too tipsy to care to go here!
I REALLY wanted to like this restaurant. I really did. I am not really the complaining type and I tend to find something good in everything, but this place pissed me off last night and this was the last straw. I will NEVER go back!
This was our second time here. We came once before with a group of family and friends, about a month ago and everyone but me hated their food. I thought everyone was tripping because my steak fajitas were fantastic. Plus they had a special where you get a second order of fajitas free if you order the steak or chicken. So I felt like I really scored and was excited to go back and have them give it a shot, again.
Fast forward to last night, we made an earlier reservation for 9:30pm, since they closed at 10pm. We wanted more uninterrupted service, because it seems chaotic in there when it's busy. We arrived on time and were immediately seated, maybe 6 tables occupied in total. We sat there for at least a good 10 minutes before we were even acknowledged. A guy came over and apologized for the wait and asked us what we would like to drink. We told him and I also asked if he could put in an appetizer order of the tableside guacamole. He said he'd let our server know. The drinks came and our server finally stopped by to say that she'd be right with us, that she was dealing with an issue at another table. No problem! We weren't in a hurry per se, but we were hungry.
I tend to be very patient and I treat people how I would like to be treated, but it was back to back problems tonight. First, the table next to us had a complaint and apparently our server didn't handle it well because we heard their grumbles and they called her back after getting their bill. When she finally arrived to take our order, she apologized and I asked (playfully), "Can we get a discount?" Clearly she didn't pick up on the humor, because she said, "On what?" Then she followed that with, "You can order from the happy hour menu." No shit dummy! So I gave her an intense look and said we were just kidding, to which she relaxed, but I was already starting to feel a little tinge of irritation. She could tell that I was irritated by that and tried to play it off. Be happy we were smiling and still had a sense of humor after all that waiting!! She took our order and I told her that our guacamole still hadn't come. She looked perplexed and said, "You ordered guacamole?" I told her that we told the guy who took our drink order...well shit, she was nowhere to be found, so we gave our order to the first face of salvation! She said she'd check on it and walked away, catching the drink guy on the way, yelling over to him asking if we ordered guacamole. So unprofessional. Why not WALK up to him? Our food came out, then the guacamole. Our server was nowhere to be found in between then.
When the guy came with the guacamole, I told him nevermind since the food had just arrived. Even he gave me a sympathetic look and said that he understood. We were REALLY pissed about that because we were seriously looking forward to it. Our food was decent, not the best, but we were so upset and pissed about our experience thus far that we kind of picked over it. She came by once to check on us, asking about the fact that we didnt want the guacamole and I advised her that it was too late. Then we didn't really see her around anymore.
In between that time, another lady was seated behind us and she walked out soon after her arrival. A table in the middle of the room requested the managers and they complained about stale chips, cold food, and mediocre service. They handed their plates to management and walked out. If you're keeping count, that's 3 tables back to back. We were the 4th! Management stayed so focused on them that they didn't see our hand up, as in "we're next!"
To add insult to injury, she brought the bill before asking about dessert or how anything was. I asked for to-go containers and of course, we waited and waited. In fact, she came out of the back and stood there and stared at that couple in the middle of the room complaining to management. We just stared at her until she noticed us. Then the light came on as she stared at us for a second and she went for our containers. By the time she brought them, we were beyond DONE! We didn't even want it, anymore. We paid the bill and then I walked directly up to the manager. I filled him in on our experience, expletives tactfully included; poor thing profusely apologized. He advised us that their manager wasn't there, so he and the other lady were managers covering from the café. He was nice enough to refund our bill and offer us food from the cafe. I thanked him, but told him we were cool on the food.
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