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  • [Updated. See below.] I too got a condescending and rude Dr. Juarez here. I came in knowing what I needed, and he intentionally sent me home with a trial pair of contacts a full 1.0 weaker than my normal prescription. When I told him upon inserting them that I couldn't see well, he said "wait for them to adjust" and would not give me another pair. Upon returning a few days later, he agreed to go a point higher which was still not enough, and refused to redo my eye exam to get the correct prescription. He also told me to go ahead and buy glasses with the same previously bad prescription saying "I did it myself, I know it's right". Either it's not right, or you sent me home with contacts that WEREN'T my prescription doc, so which is it?? [edit: removed some admittedly unfair remarks - see update] As I write this I'm still in a week-old trial pair holding out for a redo of my exam and the proper prescription. Just called in and was told "we can get you in as soon as a week from now". What a joke. Never had issues like this. Update: It seems the doc and I were both having an off day on my first visit. We're all human - it happens. I went in for my final followup appointment and we jived much better. Even though I didn't get contacts due to some insurance and pricing issues, I left a much more satisfied customer. The doctor has since read my review and called me personally, genuinely concerned that our much better appointment hadn't met my expectations. I informed him that on the contrary it had, that I had written this review prior. Even after I told him we were cool, he insisted he do right by me since they made a mistake, and did me a large favor toward correcting my insurance issues, which I appreciate. I may have misjudged Dr. Juarez.. in the end he did seem to care very much about this patient's well-being and opinion over money. I applaud any man big enough to admit when he's made a mistake in person, and any business that listens to their customers.
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