This is an absolutely horrendous company. I cannot wait for the contract to be over.
-When the technician who was going door to door came to our house and we talked about the system NOT ONCE did he mention that we might have to get a security alarm permit from the city. This is a guy who was selling alarm systems in that specific city, so he should have at the very least said "by the way there's a permit you have to file for" (this would equal 3 star service) even if he didn't have the permit applications with him (5 star service).
-We keep getting false alarms.
-When we get false alarms, and we have told them that they can stop calling, they still kept calling. It was 5 in the morning and I had a sleeping infant, and they were calling both me and my husband over and over again.
-They sent out the police, and we got a false alarm fee. It's $50. The letter says that if the false alarm is due to the system, we can have the company pay the fee. "We do not pay false alarm fees" is all she could say over and over again.
-I also got a $100 penalty for not having the permit mentioned earlier. The woman on the phone said she would mail me a permit. Then later changed that to sending me a permit application. I DON'T NEED A PERMIT APPLICATION, they send you one along with the fee! "Well then if you don't need a permit application why did you call?" All filled with attitude. I need you to pay at least the false alarm fee, even if you aren't going to take responsibility for the fact that your technician failed to mention the possibility of a required permit! "We do not pay false alarm fees"
Terrible customer service. Terrible false alarm rate. Terrible everything.