| rev:text
| - I realize this restaurant was busy during mid-SB week, as I'm a very patient person. Compounding things is I became very ill on my vacation and needed a comforting meal. What followed was the most bizarre dining experience that I've had in many years.
First I was ignored for a good 20 minutes after being seated. A manager saw me being kinda ignored and got the drink. Later had to specially ask for water (I had requested it but it was forgotten).
Then to the entree. I needed fairly healthy and plain (not fried). So even though I'm a burgers and wings kinda guy, I opted for the grilled tilapia entree with red potato. My server talked me out of the potato and said that the sliced version was tasty but not greasy. She insisted I wasn't entitled to a dinner roll or a choice of soup or side salad as the menu stated.
A tilapia sandwich arrived, clearly with the plain fish and fixins on an open bun. The sliced potatoes were fried like french fries, draped in grease. I questioned this to my server and she insisted that this was indeed the entree. When the manager was roving around, she asked me if there was an issue and I explained. She shook her head, apologized (server is newer) and offered to get me the entree with salad. Super nice lady, I can tell she was juggling lots.
Then the server came over (while redo was in the works) and said she was sorry and how come I didn't let her know there was an issue. Yes, I did, at ordering the entree (wasn't this to include soup or salad etc) and upon arrival (hey this looks like a sandwich, not an entree). Incredible.
So the meal arrives and the fish, instead of tender and soft like the sandwich version, is close to a chew toy in terms of being overcooked. I mean, really.
The final perplexing aspect is when I ordered a turkey wrap to go. I specifically asked that the wrap not be heavy in dressing. The server told me that dressing came on the side; I reiterated how I was ill and needed no/little oil in the wrap. Of course, the wrap I received was lathered on dressing. Lathered, saturated.
To recap, slow indifferent service unless a manager notices. Servers who don't know their own menu and take no initiative to verify what the customer will receive. And oh by the way, when I returned to my hotel afterwards, I lost my lunch in its entirety.
Maybe this place would be great if just ordering burgers and fries during a non-busy time of year and from a knowledgeable server. But this was my experience.
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