I first used these guys a year ago for an oil change on a used 2008 Mazda 5 I'd purchased elsewhere. Well, that got me on their mailing list...which in this case was a good thing!
Since then, then whole service department has been rebuilt and the Mazda/Subaru service is combined with the Subaru showroom.
A few weeks ago I'd received a notification that there was a recall on my power steering rack and would I please come in and have it fixed. But, I also received a coupon in the mail from the dealership for a free oil change or a free loaner car with any service. Since I really needed the transmission flushed it seemed like the right thing to do, especially as the power steering fluid was past due for changing as well anyhow.
When I got there, Iain Wooley (one of the service reps) cheerily told me that he'd honor both coupons and BTW the oil change included a vehicle inspection. When I picked up the car in the afternoon he told me that they'd found a broken hydraulic engine mount that had lost all it's oil, but since it was still just inside the powertrain warranty they'd taken the initiative to go ahead and replace it since they had the part in stock and already had the car up on the rack. Nice!
My total cost was just 1 transmission flush that used Mazda synthetic fluid ($169)
The total work: Transmission flush, power steering tack repair and flush, oil change (semi-synthetic valvoline), rental car and engine motor mount.
I love warranties and responsible dealerships. If you know exactly the services your car needs, then dealership service actually ends up costing less in the end than using Brake Masters or Meineke or any of the other generic chains because it just takes one visit to fix.