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  • Pei Wei what can I say? I had a cash back deal on this place and decided to try it out. Well.. the food was okay but the service was terrible. I should be giving it two stars but the food quality bumped them up to three. I decided to place an order online since nobody picked up the phone after about 15 rings. I had to check the website to make sure they were even open. at least pick up and say you're busy. Once I placed the order online I received an email with the time that my food would be ready. Once I arrived I paid for my food and waited an additional 20 minutes past what was disclosed on the confirmation e-mail. When I addressed the situation with the cashier she never apologized but only said "oh well they messed up on your order that's why it's not ready" as I sat and patiently waited angry with other people I would've walked out if I wouldn't have already paid. They have a lot of room for improvement because it just wasn't a good look to see the other To-Go orders have issues as well. From the sounds of it that night they ran out of a lot of products and weren't even offering anything as a substitute. Yikes.. Not sure I'll be back here.
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