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| - I've decided. I'm never coming here again. The first time I came here a week ago was great.... This time, it sucks. Waitress took 5 whole minutes just to hand me a menu. Then she had the gall to ask me if I needed a few more minutes. Um, yes... Considering the closed menu in front of me.
Their food is good, based on my last experience. I wouldn't know this time around because I've been waiting over 30 minutes. Granted, there are a fair amount of people here, but over 30 minutes, and I was supposed to have an appetizer. Yeah right!
There's one server who is actually paying attention to me and he keeps telling me how backed up the kitchen is due to take out orders... I think they need to reevaluate how their kitchen is run, especially if this is a regular occurrence. Waiting 40 plus minutes for food is absolutely ridiculous. I was hungry when I walked in. Now I'm HANGRY.
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OK, this is in response to "Sunny." I was offered pompadam as "compensation" for sitting there 40 minutes with no food. I wasn't in the mood for it. So, the waitress asked me if there was anything else she could bring me. I looked at her with renewed hope and said, yes, could I have Naan instead, fully under the impression that this would be comped. More time passed with no Naan, and by this time, nearly 45 minutes after ordering my appetizer, it finally made its way to my table. The waitress then comes back and says if I still want the Naan, they have to charge me for it. Are you kidding me? It took 45 minutes to get am appetizer. I'm clearly agitated and now you're going to take away the item that was supposed to make it better? No, I'm sorry, that is NOT good customer service. And on top of it, instead of just admitting you made a mistake, you attack me for MAKING you comp the Naan. Really?! Is a $3 basket of Naan really worth losing hundreds of potential dollars I could have spent over the coming years as a loyal customer worth it? And by the way, most other Indian restaurants offer Naan as part of the meal, complimentary. So, I hope you are happy. I think you have great food. But your handling of the situation leaves a lot to be desired.
And for the record, if tandoori chicken takes longer than average to prepare, perhaps you should consider saying that on the menu and mentioning it at the time of order.
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