Dr Serbin always finds the time to squeeze my dog family in when there is an emergency. He ALWAYS follows up the next day; its nice to know he cares. I love the follow ups because he'll listen to your concerns if you have any and recommend coming back if need be. Ingleside Animal Hospital is very close to my family and has seen us on our worst of days; they are very understanding and will even offer up a hug if you need one. They were very comforting to our last dog that we put down and even sent a card to my family in our hard time. We have been going to Dr Serbin for the past 8-10 yrs (?) and I wouldn't have it any other way!!!