So last night we stopped in wildflower to place an order for two dozen assorted bagels and a few spreads for the next morning. They helped us pick out the bagels to get and were very accommodating.
Flash forward to this morning, we were in a hurry and the manager had no record of our order. I was a little miffed, and it could have turned into a bad experience. Instead, the manager gave my husband and myself free drinks, got our order together in five minutes, gave us a (delicious!) free scone and we were on our merry way. A mistake turned into a positive experience. Woohoo!